Pricing. Packaged.

Pricing

A good deal
on better calls

Engage AI boosts agent performance with real-time coaching, supervisor support, and automated quality checks. It makes communication clearer and helps teams stay on track for better customer experiences.

All of our plans come with the same great features. Simply choose the duration that works best for you.

Core plan

Gain insight into how your team and your customers sound.
$25 per user/month

Complete plan

Understand both what is said and how it is said for complete call insights.
$50 per user/month

Compare features

	Core	Complete
Real-time Guidance
Real-time Advisor Tone Score Real-time feedback on advisor tone of voice	✔	✔
Real-time Customer Tone Score Real-time feedback on customer tone of voice	✔	✔
Real-time Advisor Notifications	✔	✔
Real-time Supervisor Notifications	✔	✔
Workflow Automation
AI Call Summaries Instant call summary, incl. advisor and customer actions	-	✔
Auto Call Reason Detection	-	✔
Auto Call Topic Tagging Detects topics discussed on the call and tags them	-	✔
Call Resolution Detection Automatically predicts whether the call reason was resolved	-	✔
Coaching & Quality Assurance
Call Log Overview of all finished calls across team members.	✔	✔
Advisor Tone Call Scoring Automatically scores advisor tone based on customer engagement level	✔	✔
Customer Tone Call Score Automatically scores customer tone based on their engagement level	✔	✔
Customer Sentiment Analyses keywords to detect customer sentiment	✔	✔
Search & Filtering	✔	✔
Call Flagging Flag calls for coaching and quality auditing	✔	✔
Analytics & Insights
Performance Dashboard See team stats overall, and stats for individual team members	✔	✔
Weekly Digest Weekly email to supervisors and managers with key insights	✔	✔
Insights & Analytics	-	✔
Audio Enhancement
Noise Cancellation Clears unwanted background noise on the customer's end	✔	✔
Speech Enhancement Enhances speech on the customer's end	✔	✔
Personalization & Gamification
Personalized Avatar Design your own avatar for a personalized experience	✔	✔
Gamification Engine Agents earn badges for a more engaging experience	✔	✔
Admin Controls
User Management Add, remove, change users & create teams.	✔	✔
Role-based Logins Assign different roles to users, like advisor or supervisor	✔	✔
Notification Configuration	✔	✔
Opening Hours Choose when you want to receive notifications from Engage AI	✔	✔
Language Settings Choose between English and German	✔	✔
Security
Locally installed application Minimum hardware requirements apply	✔	✔
Auto PII Redaction Auto detects PII parameters, like email, phone numbers, SSN, and credit card info	Not relevant	✔
Single Sign-On	Available on request	Available on request
Integrations
Softphone integration	Any softphone	Any softphone
Headset integration Control Engage AI from your headset remote control unit	Jabra Engage headsets	Jabra Engage headsets
Data API Plug Engage AI data into your platform of choice	Available on request	Available on request

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Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

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We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

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Pricing. Packaged.

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A good deal on better calls

Core plan

Complete plan

Compare features

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A good deal
on better calls